Terms of service
FULL CIRCLE DESIGN GROUP LLC
Terms and Conditions
Dear Customer,
THIS CONTRACT LIMITS OUR LIABILITY, Please review carefully, sign, date, and return to Full Circle Design Group LLC.
QUANTITIES: Quantities are NOT provided by Full Circle Design Group LLC associates. Each client is responsible for providing the quantities to be ordered. The tile contractor usually specifies these quantities.
PAYMENT TERMS: Payment is Due Upon Receipt – Payment in full is required on all stocked items. A 75% deposit is required on special order items, and the remaining 25% balance is due before shipping - All Custom Mold fees and Rush fees must be paid in full before the start of production. We do not accept Credit Cards as a form of payment. Invoices can be paid by check or through the ACH Payment option.
DELIVERY DATES: An Estimated Time of Arrival (ETA) is set at the onset of the order. THIS IS ONLY AN ESTIMATE. Full Circle Design Group LLC does NOT accept any responsibilities for any product delays, schedules at a client’s job site, or any type of penalties imposed on clients by their contractor, bank, etc.
DELAYS: We cannot be held responsible for delays caused by strikes, catastrophes, or other delays that are beyond our control.
FREIGHT: Freight charges are the responsibility of the client. The transportation company is the buyer’s choice, and the shipment becomes the property of the consignee who assumes the risk and liability of damage in transit. In the event of a damaged shipment, it is the buyer’s responsibility to file a claim with the carrier according to the conditions described in the carrier’s bill of lading. We MUST insist that you accept delivery on all orders, even when there is visible or concealed damage, and file your claim with the carrier directly. Should the buyer choose expedited delivery services (i.e., Next Day Air, Federal Express Overnight), Full Circle Design Group LLC does not accept responsibility for missed or delayed schedules. However, the client must still pay for the expedited service.
RETURNS: Absolutely NO returns will be accepted on custom made products. Materials returned without the authorization of Full Circle Design Group LLC will be refused and returned to the client at the client’s expense. ANY ACCEPTED returns are subject to a 30% restocking fee plus any freight charges. Refunds are to be given in the form of store credit.
CANCELLATIONS: Once a deposit has been received and your order has been processed, NO CANCELLATION will be accepted after 7 days. NO REFUNDS will be made on design work, custom molds, and custom strike-offs (samples).
CONDITIONS OF SALE/PURCHASE: All materials are subject to variations in color and shade. Variation is an inherent characteristic of ceramic, natural stone, and concrete products. As a result, all warranties against them are “excluded”. Our tiles are handmade; consequently, sizing and manufacturing irregularities are inherent characteristics and are to be expected. Natural stones are products of nature, and NO two pieces are exactly alike. Therefore, you and your installer MUST INSPECT the material PRIOR to INSTALLATION and prepare any blending required to meet the owner’s/buyer’s approval PRIOR to INSTALLATION. This also includes handmade ceramic tile and concrete products. ABSOLUTELY NO CLAIMS WILL BE ACCEPTED AFTER THE MATERIAL HAS BEEN INSTALLED! ALL MATERIAL WHETHER IT BE CERAMIC TILE, NATURAL STONE, OR CONCRETE TILE PRODUCTS, MUST BE INSPECTED PRIOR TO INSTALLATION BY THE CLIENT AND/OR THE CLIENT’S CONTRACTOR. Material shipped may vary from the sample previously approved. A sample is only representative of the material furnished in the shipment. All materials pass strict control standards at the factory. It shall be the responsibility of the client to inspect all material, whether it be ceramic tile, natural stone, or concrete products PRIOR to installation. If the buyer is using our products in combination with material from other manufacturers, Full Circle Design Group LLC shall not be responsible for any type of undesirable results. Additionally, the following is made in lieu of all warranties, expressed or implied: Seller’s only obligation shall be to replace such quantity of tiles purchased, provided they are proved to be defective. The seller shall not be liable for any loss, damage, penalties, or consequential arising out of the use or inability to use our products. Before signing this contract, the buyer shall determine the suitability of our products for their intended use and the buyer assumes all liability whatsoever in connection therein. In all events, Full Circle Design Group LLC shall not be liable for any damage, labor, expenses, or delays.
DISPUTES AND LAWSUITS: If a dispute arises between buyer and seller concerning an order and the buyer’s party institutes legal proceedings, Full Circle Design Group LLC shall NOT accept testimony or opinion on handmade concrete tile products or handmade ceramic tile products or technical stone matters by a non-specialist. Only that of a certified specialist or well-known authorities in the said field would be taken into consideration. It is also agreed that any dispute or controversy arising out of this invoice, or the sale of goods made hereunder, the proper place for such action to take place is in a court located in Los Angeles, California. Additionally, the buyer waives any rights to have this action commenced, tried, or removed to any other place. The prevailing party in the lawsuit shall be entitled to recover in addition to its cost, reasonable attorney fees.